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TripU Privacy Policy

Tripu.vn is owned and operated by TripU Travel Service Center, empowered by Vietravel Group (“TripU”, “Us”, “We”, or “Our”). This Privacy Policy describes how we collect, use, disclose, process and protect personally identifiable information (“Personal Data”) that you (the “User”) may provide in connection with TripU’s services available through the website located at TripU.vn ("Site"). Personal Data means data, whether true or not, about an individual. References to the Site are deemed to include derivatives thereof, including but not necessarily limited to mobile websites and applications. By visiting or using the Site, you agree and consent to the collection, use, disclosure and processing of your Personal Data in accordance with this Privacy Policy and/or the Website Terms. If you do not agree to the Privacy Policy below, please leave the Site immediately.

From time to time, TripU may revise this Privacy Policy to reflect changes in the law, our Personal Data collection and use practices, the features of our Site, or advances in technology. If we make revisions that change the way we collect or use your Personal Data, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. TripU will also prominently post such material changes prior to implementing the change. If you do not agree with any changes or modifications to the Privacy Policy, please do not continue using the Site. You will be deemed to have consented to any modification of the Privacy Policy when you use the Site after the effective date of the modification.

1. Collect personal information

We will collect different information of you when you want to order on the web. We collect, store and process your information for the purchase process and for subsequent notices, and to provide the service. We do not limit personal information: title, name, gender, date of birth, email, address, telephone and fax numbers, payment details, payment details by card or bank account details… We will use the information you have provided to process your order, provide the services and information requested through the website and upon your request. Furthermore, we will use that information to manage your account; Verify and conduct online transactions, audit the download of data from the web; Improve site layout and content and tailor it to users; Identify visitors to the web, research demographics, submit information including product and service information, if you have no signs of refusal. If you do not want to receive any of our marketing information you can refuse at any time. Online payments will be handled by our International Network agents. You only provide us or our Agent or website with accurate, non-confusing information and must notify us of any changes. Your order details are kept by us but for privacy reasons we do not publish directly. However, you can access information by logging into the account on the web. Here, you'll see your order details, received products and sent items, and email, bank and newsletter details that you set up for long-term follow-up. You are committed to the privacy of your personal data and are not permitted to disclose to third parties. We do not bear any responsibility for misuse of passwords if this is not our fault.

2. Other rules on personal information

We may use your personal information to market research, details will be hidden and only used for statistical purposes. You can refuse your participation at any time. Any answers to surveys or polls that we need you to do will not be passed on to third parties. The only necessity is to disclose your email if you want to participate. The answer will be kept separate from your email. 3. Assurance of Customer Interests: Customer interests are the primary objective in the operation of our website Tripu.vn. In order to protect the interests of customers, website transaction management provides customers with basic and important information to know before joining the purchase and service on the website, ensuring customers to buy safely. . Customers should carefully review the information related to the products and services being traded on the transaction website: price, brand, specific support services, terms of use, address, delivery method Goods, payment method, bank account number and related information ... The website management board has requested traders to provide information such as business name, telephone number, Primary, business location, yahoo nickname, skype nick so that members directly contact and make transactions to buy products and services to ensure the transaction is accurate and secure. Website management requires individuals to register as a customer and must provide all relevant personal information such as: Full name, address, email, people's identity card number, Account number, payment card number....and be responsible for the legality of the above information. Website management and TripU shall not be liable nor shall it settle any complaints related to such member's interests in the case of personal information of that member provided upon posting. The original sign is incorrect. E-commerce website management should provide consumers with important information to know before participating in payment transactions and services on the website, ensuring that consumers buy safely. E-commerce website management mechanism provides a mechanism / solution / solution to ensure transaction security. For e-commerce websites having the function of online payment, the website management board must clearly state the mechanism of payment security of customers, handle complaints and compensate for damage in case of payment information of customers via website. Alteration, deletion, destruction, copying, disclosure, unauthorized removal or misappropriation of goods causing harm to customers. The collection and use of each customer's information shall be made only with the consent of the customer, unless otherwise provided for by law. Customers have the right to self check, update, adjust or cancel their personal information or request e-commerce site to do this.

3. How We Use Your Information

We may use your Personal Data and other information gathered through the Site for the following purposes:

We may also use your Personal Data and other information collected for Social Media marketing using direct and open graph techniques; for digital and conventional marketing purposes such as sending you direct mailers about new products, and special offers or other information which we think you may find interesting. Please note that you may opt out of any marketing materials we may send to you at any time. Please follow the unsubscribe instructions set out in our marketing materials if you choose to opt out of any marketing materials and we will respect your wishes.

4. Sharing and Transferring Your Personal Data

Your Personal Data may be shared by TripU to our affiliate companies. TripU (and/or its affiliate companies) may also disclose your Personal Data to third party service providers, suppliers or agents for one or more of the above purposes.. Third party services include but are not limited to: website hosting, data analysis, marketing, processing credit card transactions, and service provisions. In some cases, when you interact directly with a third party to obtain services, or when you use the Site to reserve a hotel room or obtain another product or service, we may provide your Personal Data to that hotel or other third party so that you don’t have to input information multiple times.

Depending on your location, TripU its affiliate companies and its third party service providers, suppliers or agents may also be transferring your Personal Data overseas.

Please note that TripU may disclose your Personal Data in the following situations:

5. Consent

As stated above, by browsing and using the Site, ordering a product from the Site, registering for or using any service on the Site, or by clicking the “Confirm” button or equivalent when you create a new account on the Site, you:

6. Withdrawing Consent

You may withdraw your consent to our collection, use or disclosure of your personal data at any time, by giving us reasonable notice. If you wish to withdraw your consent, please inform us at our contact details listed below. We will cease to collect, use or disclose your personal data upon notification, unless required by law or if we have legitimate business or legal purposes for retaining it. Note that by withdrawing your consent to our collection, use or disclosure of your personal data, we may not be able to continue providing you with our services and you agree that we will not be liable to you for any losses or damages arising out of or in relation to such termination of services.

7. Cookie Policy

A “cookie” is an alphanumeric identifier which we transfer to your hard drive or memory card through your web browser when you visit our Site. It enables our own system to recognise you when you visit our Site again and improve our service to you. The information is used to track visitor use of the Site and to compile statistical reports on Site activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org.

Cookies may also be used to compile aggregate information about areas of our Site that are visited most frequently. This traffic information can be used to enhance the content of our Site and make your use of it easier. If you wish to reject our cookie, you can configure your browser to do so. However, some of our Site features may not function if you remove cookies from your browser. If you do not enable cookies, you may only be able to use the Site on a limited basis.

8. Access to or Correction of Your Personal Data

When you provide us with your Personal Data, please ensure that it is accurate and complete. If you believe that any of your information under our possession contains errors or omissions, please log into your account on the Site and correct the information. In addition, please update your Personal Data through your account in a timely manner, should there be any changes.

If you wish to correct an error or omission in any Personal Data under our possession that cannot be corrected via our Site, or to access your Personal Data under our possession or control, or as provided for by applicable laws, please submit your request to our contact details listed below. We may charge you a reasonable fee for access to the Personal Data, for the purpose of recovering the incremental costs of responding to the access request.

To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Data. We will endeavor to answer requests for access or correction to your Personal Data as soon as reasonably possible, unless an exception applies.

9. Protecting Your Personal Data

We protect Personal Data by maintaining reasonable security arrangements, including physical, technical and organizational procedures, to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

10. Links to Other Websites

Our Site may contain links to other websites of interest. However, once you have used these links to leave our Site, you should note that we do not have any control over that other website. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.

11. Registration and Memberships

This Site allows you to create a user account with the membership register, based on the data you provide. By providing the data, registering, and creating your account, you warrant that:

Further, you agree that TripU is not responsible for any loss or damages that may be suffered by us, you or any third parties, where such loss or damage is caused by inaccurate or incomplete information given by you. After registering, you will receive a password and user identification (“Username”). You are responsible for maintaining the confidentiality of the password and Username, and you are fully responsible for all activities related to the Username or password. You can only use a single Username and password at one time and are not allowed to use more than one Username. Your password is strictly for your own personal use only, and you agree to keep your password strictly confidential. You agree to immediately notify TripU about unauthorized use of your password or account or any other breach of security. For greater security, please ensure that you logout or exit from your account after each use of this Site. You agree that TripU will not be liable for any loss or damage suffered by us, you or third parties arising from your failure to comply with this clause.

12. Transfer of Business

In the event of a change of control or change of ownership of all or part of the TripU business or company, including the Site, then all Users’ Personal Data may/will be part of the transfer of such assets.

13. Approval of Privacy Policy Changes

By using the Site or the services we provide, you agree to the collection, use, disclosure and processing of your Personal Data as set forth in this Privacy Policy. Furthermore, if you use our services, we reserve the right to collect, use, disclose and process your Personal Data in accordance to this Privacy Policy. From time to time, TripU may change this Privacy Policy. We will display the changes on this Site prior to making the changes.

14. Order of Precedence

If you have agreed to our Website Terms, in the event of inconsistency between such Website Terms and this Privacy Policy, Website Terms shall prevail.

15. Contact Us

If you have any questions or requests relating to this Privacy Policy, please contact our Data Protection Officer at the following details, or such person as TripU may designate by informing you through any letter, invoice, email or the Site: privacy@tripu.com

      

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